Mystery Customers

Service Measure’s online system enables clients to access current and historical records at any time of day. Dedicated Service Measure account managers also work closely which each client to help with setting up new projects, configure dashboards and templates, as well as offer day to day general support and guidance.

Service Measure's system produces high quality reports that are constructive and impartial. To ensure ongoing fairness and continued effectiveness, there is an expedient appeals process in place.

All of Service Measure’s reports can be tailored for your business and include overviews for group comparisons, graphical trend data, on-demand key-focus reports and KPIs.

All of Service Measure’s reports receive three-levels of checks for clarity and consistency; making the feedback easy to understand, digest, and ultimately provide the maximum impact for your business.

Mystery shoppers are assigned based on demographic suitability, past performance ratings and geographic location. No single shopper will be used for the same assignment location within 12 months, ensuring their identities are protected.