• Mystery Customers

    Industry-Leading, Custom Mystery Shopping Programs.

  • Service Measure’s online portal, Quest, allows clients and shoppers to access data, reports, and dashboards securely and easily. Although Quest is the name of the portal, it is also Service Measure's innovative approach to business improvement and stands for 5 key areas of focus for business success: Quality product, Unique selling point, Efficient systems, Superior service, Total commitment.


    Clients who embrace this program with their team reap benefits including improved staff retention and morale, increased guest satisfaction and return rates, and better sales performance.

  • Current & Historical Data

    All management levels of your business have 24/7 access to your data and analysis.

    Group Comparison

    Monitor every facet of your business and encourage competition and self-improvement.

    Key-Focus Report

    Drill down into the most pressing and crucial aspects of your business.

  • Features

    Receiving and Retrieving Reports

    Quest is Service Measure’s online system enabling clients to access current and historical records at any time of day. Dedicated Service Measure account managers also email clients their reports directly.

    Actionable Feedback

    Quest produces high quality reports that are constructive and impartial. And to ensure fairness and continued effectiveness, there is an expedient appeals process.

    Customizeable Data

    All of Service Measure’s reports can be tailored for your business and include overviews for group comparisons, graphical trend data, on-demand key-focus reports and KPIs.

    48-Hour Turnaround

    As a result of Service Measure’s technology, clients can now access the latest data and analysis within two days.

    Quality Assurance

    All of Service Measure’s reports receive three-levels of checks for clarity and consistency; making the feedback easy to understand, digest, and ultimately provide the maximum impact for your business.

    Reliable Shoppers

    Service Measure handpicks its 'agents' and assigns them based on past performance ratings and geographic location. No single agent will be used for the same assignment location within 12 months, ensuring their identities are protected.

  • Related Services

    Service Measure offers the below services with mystery customer programs or as standalone projects:

    • Telephone sales recordings and analysis
    • Video shopping (UK only)
    • eCommerce purchase testing
    • Competitor analysis
    • Real customer mobile surveys

  • Get Started

    Find out more about the most effective motivational and service-oriented training tool in the industry.